Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...

Satisfaction with attitudes toward LGBTQ people are the lowest they have been since 2013, a survey from Gallup shows. In the survey, 51 percent of respondents said “the acceptance of gay and ...

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...

Even older customers (40 and older) saw an increase of 9 percentage points. The desire for more complete financial tools is indicative of an overall customer trend toward open banking. While ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

The UK Customer Satisfaction Index is a twice-yearly report based on 59,500 survey responses provided by more than 15,000 individual customers, representative of the UK adult population.

This was the lowest net satisfaction rating that the President has received since sitting in office. Compared to the September 2024 survey, Marcos’ net satisfaction rating fell by 13 points from ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...