The Star Worldwide (English) on MSN2h
Customer Ranking of Preferred Banking Channels
Mobile banking has emerged as the most preferred banking channel.This is according to the Kenya Bankers Association (Banking Customer Satisfaction Survey 2024).The second option is the bank branch ...
Tuko on MSN5h
More than half of Kenyans prefer mobile banking, cite high fees and poor services in traditional banks
Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...
standardmedia.co.ke13h
Survey: Poor service, high fees drive customers to change banks
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
Sam's Club Just Beat Costco in This Key Category and Shoppers Are Taking Notice
The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...
Soko Directory19h
KCB Scoops Top Awards In The 2024 KBA Customer Satisfaction Survey
KCB Bank has scooped two top awards in the 2024 Kenya Bankers Association (KBA) Customer Satisfaction Survey, stamping ...
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...
Ghetto Radio22h
More Kenyans Happy with Banks as Digital Services Expand
Kenya’s banking sector has recorded a rise in customer satisfaction, driven by digital banking adoption and improved complaint resolution, according to the 2024 Kenya Bankers Association (KBA) ...