Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

NiSource Inc (NI) reports a 9.4% increase in adjusted EPS for 2024, with a robust capital plan and strategic initiatives set ...

CNBC Select reviews Amica's term and whole life insurance plans, which come with a free terminal illness rider.

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...