U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer satisfaction as part of sweeping measures to address widespread criticism over ...

ACSI report reveals the top-rated grocery stores in the U.S.—and two beloved chains share the top spot. See the full ranking.

The models that top the owner satisfaction ratings deliver on the ... had with more than 300,000 vehicles in our most recent auto surveys. Primarily, they were asked whether they would buy the ...

You may know its surveys, but there’s ... as quality (as in the auto industry), customer service, and overall satisfaction. In each case, the study results are converted to a “Power Circle ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

J.D. Power conducts regular surveys to measure ... food has beaten full-service in customer satisfaction. Claes Fornell, ACSI Chairman and founder, says the results are bad news for full-service ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Traditional CSAT methods rely on surveys ... incorporating customer effort and resolution insights to provide a comprehensive view of customer satisfaction. Driving Actionable Results: Seamlessly ...

The GDC survey also reveals more about layoffs, sheds light on which devs are using AI, and shows that Xbox is ahead of PlayStation in one key way.

Table notes: Customer results based on a September-October 2024 online survey of 11,984 energy customers among the general public. Customer score: based on satisfaction and likelihood to recommend.