Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Intercove, a global leader in innovative trading solutions, has announced a landmark achievement in client satisfaction, ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

Through this evaluation and performance-ranking process, HP recognised the opportunity, both internally and for HP customers, ...

Customer feedback is a view of the customers on their experiences with the company's products, services, or processes.

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

Life sciences trends 2025 include the rise of personalized therapies, supply chain resilience, compliance, and collaboration ...

Sometimes work members can’t manage every interaction. That’s fine because they are not robots, however, this is not the most ...

In today’s unprecedented business world, organisations have to work harder to connect to their customers. This is because the ...

Fintech offers a lifeline to traditional banks through modular, API-driven solutions that integrate with legacy systems. This ...