Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...

The travel segment reverses the gains in satisfaction it enjoyed last year, according to the American Customer Satisfaction Index (ACSI ®) Travel Study 2025, as airlines, lodging, car rentals ...

But what is normally an uneventful process is taking on new significance this year as Microsoft is now requiring VARs to take part in customer satisfaction surveys in order to stay in the program.