Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's first-quarter conference call on Thursday. Chesky said 50% of Airbnb's ...

"This new service helps residents quickly find information, submit service requests, and connect directly with city staff, ...

In the era of automation and instant replies, AI chat support has become a go-to solution for businesses seeking scalable and efficient customer service. But with great power comes great ...

In just over a year, the Monty 2.0 311 chatbot has handled more than 25,000 conversations with residents in Montgomery County ...

In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

Here's how AI is transforming how big players in the supply chain industry like Ryder operate.

AI is a new tool for investors to use for data analysis, but can it beat the stock market? Here's how a chatbot's stock picks ...

A new AI driven chatbot is being debuted by Knoxville’s 311 Center for Service. Whether its reporting a problem or asking a question, the brand new “Rocky Bot” is programmed to ...