Some companies have been adjusting their workforce as they simultaneously embrace more artificial intelligence and automation ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Half of the respondents admitted they often feel frustrated, and nearly 40% described their chatbot interactions as negative ...

Tata Consultancy Services is collaborating with Jazeera Airways to launch an AI-driven transformation aimed at enhancing ...

In the era of automation and instant replies, AI chat support has become a go-to solution for businesses seeking scalable and efficient customer service. But with great power comes great ...

"This new service helps residents quickly find information, submit service requests, and connect directly with city staff, ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

Here's how AI is transforming how big players in the supply chain industry like Ryder operate.

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

A new AI driven chatbot is being debuted by Knoxville’s 311 Center for Service. Whether its reporting a problem or asking a question, the brand new “Rocky Bot” is programmed to ...

Using testing to build trust in AI, Big Tech delivers big results, Microsoft adds no-restart updates, Nvidia launches AI ...