As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

AI, for instance, is increasingly capable of replacing multiple human agents in call centers ... digital marketing and customer service departments. I believe the high attrition rate within ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Starting February, tourists can seek assistance from Korean-speaking agents through the Department of Tourism's (DOT) ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

The Department of Tourism (DOT) is expanding its Tourist Assistance Call Center (TACC) by adding Korean-speaking agents to ...

The future of customer experience is about more than just handling individual interactions - it's about crafting a seamless journey that flows across every department in your organization.Join Valerie ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...