As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Expedia is one of the largest online travel booking platforms, offering flights, hotels, vacation packages, car rentals, and cruises. While the platform is designed to be user-friendly, you may ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting ...

RingCentral has good growth prospects, especially in its call center division. This combined with a very depressed valuation ...

Exotel, a leading provider of AI transformation for enterprises focused on customer engagement and experience, has partnered ...