"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

You call that customer service?” struck a nerve with me. In the 21st century we seem to have the options of poor service, self-service or no ser ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

Telling powerful stories is surprisingly important in B2B marketing. Many B2B businesses will often go to great lengths to explain product benefits, but when has technical detail ever grabbed anyone ...