HCLTech expands capabilities in AI-driven contact center transformation NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its ...

Contact centers sit at the intersection of customer expectations and operational complexity. Customers want fast, ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

We recently compiled a list of the 12 Best Artificial Intelligence Stocks Under $50 According to Analysts. In this article, ...

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Contact centers can adjust staffing levels by predicting call spikes to ensure adequate coverage. FREMONT, CA: Contact centers are crucial in ...

The best CRM solutions are easier to use than spreadsheets and do more than just retain user and contact information ... workflow mean the sales or customer service teams will need new PCs ...

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