As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

The UK telecoms regulator, Ofcom, has called on major ISPs - including BT, Sky Broadband, Vodafone, TalkTalk, and Virgin Media - to provide more information in ...

In a groundbreaking virtual roundtable discussion hosted by Amazon in collaboration with YourStory Media, thought leaders and ...

Barclays customers have been left unable to access their accounts due to a major outage, with the bank issuing a statement ...

THE Social Network is a 2010 American biographical drama film adapted from Ben Mezrich’s 2009 book The Accidental Billionaires. The film portrays the founding of social networking website Facebook and ...

Google's AI-powered Ask for Me dials businesses, gathers pricing and availability, and sends you a summary—freeing you from the hassle of phone calls!

Over 1,000 customers reported issues with the app, according to Downdetector, a website that tracks internet outages.

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Our Top PicksCheapest Senior-Friendly Cell PhoneIRIS Easy Flip from Consumer CellularBest Smartphone for SeniorsJitterbug ...

Listen to this article A former Village Bank branch in Chesterfield County is now a Dunkin’ doughnuts and coffee shop, complete with a drive-thru. Roanoke’s former First National Bank building has ...