The UK telecoms regulator, Ofcom, has called on major ISPs - including BT, Sky Broadband, Vodafone, TalkTalk, and Virgin Media - to provide more information in ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.