Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Expedia’s official hotline to assist passengers from the United States. You can choose this option if you need to speak to a live agent from Expedia to get assistance with your reservations or ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Some Xfinity and Metro by T-Mobile customers can't activate their new Galaxy S25 Ultra phones due to delayed system updates.

It’s not clear how many users were impacted by the data breach, though Grubhub notes that “contact information of campus ...

Industry-first solution continuously monitors and alerts to changes in customer data, ensuring accuracy for outreach, compliance and insightsRANCHO SANTA MARGARITA, CALIF., Feb. 04, 2025 (GLOBE ...

After a long-awaited Rivian software update, one driver was left staring at an error message instead of streaming video, only ...

It’s not clear how many users were impacted by the data breach, though Grubhub notes that “contact information of campus ...