AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

As manufacturing becomes increasingly complex and globally distributed, digital after-sales service is no longer a ...

creating fake customer service accounts to try to steal your information. The Better Business Bureau just issued *** new warning and sent us some real examples. This account claiming to be *** ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...