Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

The Accra Metropolitan Assembly (AMA) has introduced a new digital payment platform to collect business operating permits and ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Motorola Solutions has agreed to buy Richardson-based Theatro Labs Inc., a maker of AI and voice-controlled communication and ...

The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

My fault a little, theirs a lot — and a resolution that, really, was a matter of dumb luck.

Even when you prepare, things can go wrong when you’re delivering a presentation. Be ready for these occurrences to ...