Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.