CVS’s Locked Display Fix: Trading One Type Of Friction For Another
CVS Pharmacy thinks it has found a solution to customer complaints about locked display cases - but the cure may be worse ...
Hosted on MSN1d
After Enduring Constant Complaining And Back Seat Driving From A Customer, This Driver Decided To Put His Racing Experience To Work To Finally Get Her To Shut Up
That is what happened to the driver in this story, so he finally gave up trying to be nice and aggressively drove her back to ...
If you ever got the feeling a customer support line is intentionally keeping you on hold in the hope you'll go away it turns out the HP is doing precisely that with a min…
That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've ...
Supply Chain Management Review2d
How CSCOs can drive growth by supporting customer experience
Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...
AI-Powered Customer Service: A New Era
AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...