OnRes Software, which provides hotel management resources, advises staff to stay calm when dealing with difficult customers. Its guide suggests that employees listen actively, avoid escalating ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

The bash in the renovated presidential suite in Center City comes with fine dining, bar service and a photographer to capture ...

The poet Charles Bukowski wrote: "There is a place in the heart that - will never be filled - a space - and even during the - best moments - and - the greatest times - times - we will know it - we ...

The hospitality industry is known for its dynamic nature, demanding a unique combination of interpersonal skills, mana ...

The disgraced mogul said he’s a reformed man from the one caught on video attacking Cassie in 2016. But sources claim he was ...

The data recorders from the plane that were also recovered appeared to be in good condition, officials said. The route used ...

Kaiyan Mao and Yu Zhou “were always there” as their son pursued his figure skating dreams. On Wednesday, the family flew ...

Volatile' Harry O'Brien was just 16 when he waged a street war in one part of the city, exploiting other children and men ...

When Alessandro Michele was growing up in Rome in the 1970s, one of his favorite pastimes was to rummage through his mother’s ...

Harry O'Brien was just 16 when he took control of a gang who terrorised south Liverpool with a campaign of gun and arson ...

Harry O'Brien was just 16 when he waged a street war in one part of the city, exploiting other children and men nearly twice ...