Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

Merck posted the biggest gain of any company in the latest Management Top 250 in scores for customer satisfaction, with Altria Group and Moody’s nearly matching the pharmaceutical company’s ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative technological advancements to reshape customer interactions and help them ...

and preferences are better able to target performance improvement initiatives that increase overall customer satisfaction. A study subscription provides access to the tools you need to gain a ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.