Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 ...

Anyma surprised fans at Coachella by joining Yeat during his set, and we had the opportunity to sit down with the DJ as he shared his excitement about the conclusion of the Genesys trilogy with ...

VoIP and softphones currently dominate the scene. Softphones, offering voice calls over the internet through software on laptops, smartphones, and tablets, are the most scalable and adaptable ...

Genesys Cloud Services Inc., an American multinational software company, is in talks with Goldman Sachs Group Inc., Citigroup Inc. and JPMorgan Chase & Co. to participate as underwriters for an IPO in ...

'In the face of evolving AI-driven threats, our federal agencies require not just robust defences, but adaptive, intelligent systems that can anticipate and neutralise attacks before they ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

For example, if your goal is to upgrade an existing PBX, replacing it outright might not be a viable option, if only because some parts of the system aren't easy to convert to softphones or even ...

Mobile phones certainly have their place, but you might prefer the comfort and familiarity of a traditional telephone when you're at home. You no longer have to settle for an analog landline from ...

Desktop Ooma users can change settings or get help by clicking the gear icon. Source: Ooma Ooma’s Android and iOS softphone apps display icons for incoming calls to differentiate them from personal ...