Carolyn has a Q&A with readers on Fridays. Read the most recent live chat here. The next chat is Feb. 21 at 12 p.m.

Halifax is set to shut down 61 branches in 2025 and 2026 after what it says is an increased shift towards the use of online ...

Sign up for Carolyn’s email newsletter to get her column delivered to your inbox each morning. Carolyn has a Q&A with readers ...

A Yorkshire coffee company decided to put artificial intelligence through its paces by asking its customers to test it ...

Two men are appearing in court today after a street fight involving weapons broke out on a Halifax street.

Have you ever been stuck in an endless loop of useless interaction with a customer support agent ... transfer them to a live agent—moving from chatbot to live chat." The expert tells us that ...

Barclays, Lloyds and Halifax customers may be due some free cash following a weekend of technical faults. According to reports, Lloyds, Halifax and the Bank of Scotland had problems with their apps ...

Two men are still in hospital after being seriously hurt in a violent Halifax street fight. As reported by the Courier, police have stepped up patrols after a brawl erupted on Mile Cross Road, between ...

Halifax has clarified its payment procedures following an inquiry from a customer who hadn't received their DWP payment as expected. The bank customer reached out via social media after not seeing ...

Halifax and Lloyds customers are also told to contact their bank directly to request compensation. They can do so via phone, the bank’s online live chat service, or by visiting a branch.