As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Working in a call center is no ... for instance, offer insights into the true feelings behind words by leveraging AI and voice analysis. Given that 86% of customers will likely return if they ...

You can help prevent call center burnout. Here's how. But back to you — and me. Is there anything we, as customers can do to help prevent burnout? Yes and no. Burnout is not a problem customers ...