As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Central Maine Power and Versant Power encourage customers who are struggling to pay bills to call to enroll in payment plan ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

AI agent-powered case and chat summarization, post-call transcription, virtual agent, and AI agent search drive self-service and help boost live agent productivity. Customer Service Management ...

Tesla’s fourth-quarter net income fell 71% from a year ago when results were boosted by a one-time tax benefit ...

The "fundamental change in strategy" was outlined by Chairman and CEO Brian Niccol during a Tuesday earnings call ... free refills to all customers — will help get the Seattle-based coffee ...

Starbucks wants guests to drink up while on the premises, and are giving free refills to keep paying customers ... can help themselves to sugar, creamer and milk. The free refill offer applies ...

"SBA Physical Disaster Loans offer funding for the repair or ... For information go to sba.gov/disaster, call the SBA Customer Service Center at 800-659-2955 or email disastercustomerservice@ ...

executive Andrew Witty Thursday said the U.S. healthcare system “needs to function better” and that his company’s mission was to “help people ... While we offer customers 100% pass-through ...

What sets KB Home apart is the company’s focus on building strong, personal relationships with every customer ... Town Center, Shadow Creek Ranch and Silverlake Village also offer several ...