Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

Valentine’s Day is right around the corner. Here are six ways to show some customer love, and most of them don’t cost anything but a little bit of time and effort.

The decision to ask for help is influenced by the complexity of the situation, the urgency and the availability of ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Google is testing out a new tool that allows artificial intelligence to make calls to businesses to ask questions for you.

Several organizations throughout various locations are lending a helping hand to those affected by the wildfires. LA Downtown News will continually update this list online.

Central Maine Power and Versant Power encourage customers who are struggling to pay bills to call to enroll in payment plan ...

SEATTLE − Chalk up two more losses for the Buffalo Sabres on Saturday, which was a day when they merely traveled to the Pacific Northwest and didn't practice. The Sabres announced they have ...

Although the Jaguars are set to meet with Saleh about their head coaching job on Jan. 14, veteran NFL insider Josina Anderson reports the former 49ers DC can expect to receive an offer about returning ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

Our current economic model is running out of runway. Regenerative technologies offer investors a path forward to improve our planet and our bottom lines. There’s no middle ground here.