Four devoted staff members were honored May 1 with Presidential Awards for Staff Excellence at St. Bonaventure University. Four devoted staff members were honored May 1 with Presidential Awards for ...

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Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

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In an interview with CRN, Check Point CEO Nadav Zafrir says the company is preparing to ‘up our go-to-market game’ with a ...

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From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

Amazon expects to offer ... can help people get started quicker on antibiotics or COVID-19 treatments when they are sick and see a doctor via telemedicine. McClellan also said that customers ...