In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

I think we got some opinions across, and hopefully some questions will resonate to some resolutions in the future,” said ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

From Staff Reports PPL Electric Utilities customers often have questions related to their monthly bill, and sometimes they ...

Sun, sea, sand - and a steady stream of emails from colleagues. Should you put down your banana daiquiri and respond? LinkedIn career expert Zara Easton has the ...

Anaheim, Calif. — Medical manufacturers are seeing overall growth in the market as it continues to rebound from high levels of inventory from the COVID-19 pandemic and responds to new drug development ...

Google software engineer Goutam Nair told BI that a good résumé and a solid networking connection were both key to landing the job.

Thankfully, you don’t need to take an etiquette class to help you with your email communication. We asked etiquette experts ...

AI technology is the trigger mechanism here. AI tools are interrogating transactions in progress and preemptively suggesting ...

Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also ...

Jenny Wood has seen many interviews in her day. She loves when candidates pause to write down thoughts in an interview.

The ultra-processed problem Rankin believes he has the answer: "None of it tastes very ... really need to check in on." She says new customers trialling meat alternatives stop "after any bad ...