Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

Set up a simple welcome email. When someone subscribes to your newsletter, welcome them with an email reminding them why they signed up or deliver what you promised. Engage new subscribers by ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

I think we got some opinions across, and hopefully some questions will resonate to some resolutions in the future,” said ...

How should you respond to an interview request? Learn professional tips and see examples to craft the perfect reply and make ...

Humane is bailing on its promises because it turns out that the hardware and services it sold weren’t worth much of anything.

Matt Garman took the helm at Amazon Web Services (AWS), the cloud computing arm of the U.S. tech giant, in June, but he ...

The extent of Cerberus Capital Management CEO Stephen Feinberg’s involvement with Steward was among the questions Senator ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

What is the best way for companies to integrate artificial-intelligence agents into the customer experience? How much leeway do you give them to answer customers’ questions? What are some of the ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

Franklin County was hit particularly hard, with thousands of people losing power and some having to go a full week without ...