Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Customer service is not just a matter of individual performance, but also of teamwork and collaboration. When you work with others to improve customer service, you can leverage each other's ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Use survey feedback to recognize and reward employees who consistently deliver excellent customer service. - Increase customer loyalty. Depending on your goals and metrics, you can choose from ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

Adrian Swinscoe writes about service and the customer’s experience. Recently, I was invited to participate in a discussion about how to improve customer service outcomes. At one point in the ...

It involves the use of digital customer service tools to support customers through one or a combination of these channels. All with the aim of enriching customer interactions and improving the overall ...

A RingCentral sales advisor will contact you within 24 hours Creating positive customer experiences is a vital part of running a successful business. It’s no longer enough to have top-tier staff in ...

The utility says the new four-person team will “quickly respond to customer needs ... operational insight and support for our ...

and increase operational efficiency with Dynamics 365. Drive faster resolution with Microsoft Copilot and provide real-time context with visibility into active customer conversations. Schedule ...