After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Wendy's showcases how generative AI changes the customer experience in the quick service restaurant (QSR) industry and ...

Appointed in August, the new chairman wants to improve customer service across the board—a task easier said than done. The sheer number of branches and people involved—SBI is the banking ...

Learn key strategies to create real customer value, build lasting loyalty, and drive business success through a ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

Brandon Nixon, Chief Revenue Officer at UpdatePromise, joins us to share how the platform is transforming service departments ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

Bosch readies AI-powered driver aids, like roadside assistance and wrong-way driver warning, which were introduced at CES ...

As the deputy director for management at OMB, Jason Miller found success by improving customer experience and hiring, but ...

The Government is to harness the power of artificial intelligence to improve government services. A request for proposals has ...

The state’s governor is going into the new year with an updated commitment to improving government technology and digital ...

If you want to work as a VA, you should think about your strengths. If there are any gaps in your skillset, consider taking a short course. You'll also need a quiet workspace with all the tools ...