Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

How we use your information depends on the product and service that you use and your ... management or data aggregation. Develop and improve features of our offerings. Gear advertisements and ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

Parcel firms must improve their services and how they handle ... “If we don’t see significant improvements in customer service, we’ll consider enforcement action or tighten regulations ...