Mr. Priya Ranjan Parida is an ITIL-certified architect with 18+ years of expertise in AI, ML, and ITSM, driving innovation in ...

For the second consecutive year, Rudy Molinet, RN, MPH, FACHE has been named chair and Karen O’Byrne, CPA, MBA as vice chair ...

A well-established financial services institute is seeking to appoint a Senior Systems Administrator: SAP Basis, you will be responsible for the administration of all SAP environments and instances, ...

IT management ... of the IT Process Institute (ITPI), brings over 30 years of IT management and cybersecurity expertise. As a certified chief information security officer (CCISO), ITIL specialist ...

The ITIL release management process ensures that new software updates, enhancements, and bug fixes are delivered efficiently while maintaining system stability. ITIL 4 provides a structured approach ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

By using smart tools and clear processes, businesses can handle tasks more efficiently, reduce risks and make audits less ...

Despite buyer’s remorse, most organizations intend to boost investments in AI, IT management and security solutions this year ...