Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

strategic plans while delivering excellence in customer service. In support of this mission, we will: Partner with the University community to understand and enable the information technology needs of ...

So you know you want to service your customers on social media, and maybe you’ve even launched a program, but you need to know how to scale. It’s time to look at technology for help.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...