A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Egypt's Minister of Communications and Information Technology, Amr Talaat, officially inaugurated the new headquarters of TTEC, a global leader in customer experience technology and services, in the ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Guerrero is an accomplished information technology innovator and leader. Guerrero joined Citizens in 2021 as a Vice President of Information Technology, she drives technology as a crucial enabling ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.

It’s not clear how many users were impacted by the data breach, though Grubhub notes that “contact information of campus ...

The NaPA system is a game-changer in our transport sector in that it will make it easier for drivers to locate passengers ...

A retailer implemented autonomous mobile robots in their warehouse and generated labor efficiencies. More importantly, this ...