QA teams can monitor real-time interactions between agents and customers, using call monitoring software ... is responsible for overseeing the quality assurance process and managing the QA ...

As large language models evolve into true agents—persistent, memory-rich, goal-oriented companions—an interesting question ...

Designed for food industry professionals, this training helps you ensure compliance, uphold quality and implement effective safety strategies — all taught by expert instructors. REGISTRATION OPENS MAY ...

With a well-planned strategy, organizations can move beyond experimental use cases and embed AI into everyday operations.

[Edward Kiplimo, Standard] In a bid to address youth unemployment in the country, Prudential Assurance has announced plans to recruit and train more than 5,000 sales agents across Kenya over the ...

Unlike existing job automation and ‘easy apply’ tools that focus on application volume over quality, ApplyIQ applies strict limits ... a groundbreaking AI job search agent that automatically applies ...

William Wainwright, business development manager at Iwata Label USA, discusses the practical security benefits of functional labels at INTERPHEX 2025. The Omni ASCENT, officially launched at INTERPHEX ...

White signed with the Bills this month. “I told my agent, man, if you can’t get Buffalo on the line, just don’t call. This is the place that I want to be,” White said, via the team’s website. White ...

It has since been updated as of April 22, 2025. PSNI Global Alliance launched a new Quality Assurance Certification (QAC). PSNI Global Alliance, is, of course, the world’s largest network of premier ...

One of the most unfiltered, unapologetic voices of her generation, Cooper is, among other things, a podcasting powerhouse who over the last several years transformed the show Call Her Daddy from a ...