Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...

RBI Governor Sanjay Malhotra expressed concerns over the rise in customer complaints and urged bank and NBFC management to ...

Reserve Bank and the Bank of Mauritius (BOM) have signed a pact for establishing a framework to promote the use of the Indian Rupee and the Mauritian Rupee (MUR) for cross-border transactions. The ...

The Reserve Bank of India (RBI) governor Sanjay Malhotra on Monday exhorted banks to provide services efficiently to ...

Life insurance giant LIC has requested the Reserve Bank to introduce long-term government bonds, including 100-year ...

RBI Governor Sanjay Malhotra calls for an end to repeated KYC document requests by banks, citing inconvenience to customers.

The questioning of RBI officials could be based on the inspection conducted on the cooperative bank, to examine what prompted ...

The Reserve Bank of India has won the Digital Transformation Award 2025, instituted by Central Banking, London.

The Reserve Bank of India (RBI) has said that IndusInd Bank is adequately capitalised and financially stable and there is no ...

Governor Sanjay Malhotra on Monday asked banks to avoid calling customers repeatedly for “know your customer” (KYC) documents ...

For one, companies with the highest credit ratings are able to extract a finer pricing on lending rates from banks. But ...