The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Customer satisfaction in the lodging industry ... and online travel agencies all losing ground, according to the report. Satisfaction with lodging, in particular, dipped 1% overall to an ACSI ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

Ameriprise Financial (NYSE: AMP) today announced that it received high recognition in the 2025 Wants & Pricing Report based on the annual customer satisfaction survey conducted by Hearts & Wallets, an ...

HappyOrNot ( the world leader in customer feedback solutions and creators of the iconic smiley-faced feedback buttons found ...