We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

In 2024, we saw AI companies continue to secure funding and a plethora of new tools emerge. With 2025 poised to be a pivotal ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

Senior columnist Diya Choksey argues that in a world dominated by artificial intelligence, it is the irreplaceable human skills cultivated by the liberal arts that will hold the key to the future.

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

McZeal Robotics, a leader in AI-driven technology, proudly announces the world's first release of two Super ...

AI-driven customer experience strategies are helping automotive brands deliver more connected, seamless, and personalised ...

Agentic AI is the next big development in the world of artificial intelligence. Here's what is and how it might shape how our ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...