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Cherwell surveyed over 600 Oxford students to reveal which colleges have the worst accommodation, as well as disparities in ...

Herbein achieved its highest client satisfaction scores since joining the survey program in 2017, according to a press release announcing the 2025 results. The company received ratings of 9 or 10 out ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail.

The consumer champion asked more than 1,500 members of its online panel to rate their experiences of world travel outside Europe over the last year, receiving feedback on almost 2,500 city visits. ...

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

A recent study by the American Customer Satisfaction Index (ACSI) analyzed these factors to find the most popular supermarket ...

The percentage of adults who report feeling dissatisfied about public education has increased steadily from 62 percent to 73 percent between 2019 and 2025, according to Gallup’s annual “Mood of the ...

J.D. Power released the results of its 2024 U.S. Electric Vehicle Experience Home Charging Study, which showed that ...