White Bear Lake Area Schools (WBLAS) recently conducted a community and parent survey to gather insights into the district's performance and community perception. The results, presented by Peter Leath ...

Stronger demand for after-sale support drives extended warranty popularity. Technology, global collaboration, and user-friendly digital onboarding co ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

The Valentine’s Scale asks the user seven questions, with a combination of specific questions, for example about problem-solving, conflict resolution, and communication, and more general questions, ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

In 2023, the average life satisfaction rating in the EU was 7.3 out of 10, with Finland leading at 7.8. Greece scored 6.9, placing it among the lowest in the bloc alongside Latvia and Bulgaria. While ...

Jairam Ramesh says Biren Singh resigned "sensing the climate" ahead of Congress no-confidence motion ...

The Reputation 800 Award is a top recognition for location-level businesses with best-in-class brand reputation, highlighting organizations that go ...