Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...

EY India's latest report, 'How much productivity can Generative AI (GenAI) unlock in India? The AIdea of India: 2025', forecasts a significant boost in retail productivity by 35 to 37% within the next ...

Mobile banking has emerged as the most preferred banking channel.This is according to the Kenya Bankers Association (Banking Customer Satisfaction Survey 2024).The second option is the bank branch ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

CNBC Select reviews Amica's term and whole life insurance plans, which come with a free terminal illness rider.

With the leap forward expected to revolutionise insights-driven pricing, promotions, and customer experiences in India's ...

Use of Generative Artificial Intelligence (GenAI) can boost retail productivity by 35 to 37 per cent within the next five ...

A Costco influencer about the find after spotting it at the popular members-only chain. 'No need to go to McDonald's.' ...

Enterprises in France are facing competing pressures to increase their cloud investments to drive AI adoption while also cutting costs, ISG says.

A new study released by Geotab Inc. ("Geotab"), a global leader in connected transportation solutions, demonstrates a need ...