Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...
Overall satisfaction with wireless retail experience has decreased 8 points (on a 1,000-point scale) from the previous volume to 827, largely driven by a decrease in satisfaction with cost and ...
Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...
The Star Worldwide (English) on MSN9h
Customer Ranking of Preferred Banking ChannelsMobile banking has emerged as the most preferred banking channel.This is according to the Kenya Bankers Association (Banking Customer Satisfaction Survey 2024).The second option is the bank branch ...
Tuko on MSN12h
More than half of Kenyans prefer mobile banking, cite high fees and poor services in traditional banksKenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...
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