Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Mobile banking has emerged as the most preferred banking channel.This is according to the Kenya Bankers Association (Banking Customer Satisfaction Survey 2024).The second option is the bank branch ...

Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...