Winnebago Industries announced on Feb. 13 that its marine brands, Barletta Pontoon Boats and Chris-Craft, received 2024 Customer Satisfaction Index (CSI) Awards. They were given by the National Marine ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

In the end, the genius behind “Don’t mistake activity for progress” is a reminder to focus on what truly matters. Whether ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Delivers operational intelligence with the expansion of its new EngageIQTM product as part of the Total Connect Now platform ...

KUWAIT CITY Warba Bank announced today a net profit of KD 22.4 million, reflecting a 13.9% increase from the previous year. This translates to earnings per share (EPS) of 8.85 fils as of 31 December ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...

When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...