According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Customer Satisfaction Score (CSAT): A measure of how ... Customer Lifetime Value (CLV): The total revenue a business can expect from a single customer throughout their relationship.

By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first ...

Internet service providers that understand their customers’ expectations and experiences are better positioned to implement focused performance initiatives designed to increase overall customer ...

from first notice of loss through the repair and delivery of their vehicle or settlement of a total loss. This study provides insights into how insurers can continue to improve customer satisfaction ...