The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

The upscale record-club based in Denver has seen lawsuits, layoffs and numerous complaints over the last year.

Intel says that it is selling more of its older Raptor Lake PC processors than Lunar Lake chips, as the company wrestles with ...

Comcast lost 427,000 video customers in the first quarter, dropping the total to 12.1 million and continuing a long downward ...

Customers in Massachusetts slammed with very old bills from utility companies, despite state regulations to prevent it.

The program is designed to collect data from a range of sources, disseminate findings across the company and coordinate teams ...

This is just a tiny glimpse of the data available to CivicScience clients. Discover more data. Liquid Death has carved out a ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

“It may also help to remember that each of these factors contribute to a customer’s monthly bill,” she said: amount of natural gas used; natural gas commodity cost (which is a pass-through ...

National Grid has unveiled a revised three-year rate proposal that could significantly impact customers' bills, potentially ...