Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

New Day Healthcare has been making some big moves. The Fairview, Texas-based company this week announced that Bill Dombi, former CEO of the National ...

The most important leadership strategies are often the ones you don’t see. The quiet, behind-the-scenes work that truly ...

Third spaces can help Black teens build supportive relationships with peers, find community in social justice, and more. Fact ...

Fairness is not merely a choice; it is a way of moving through the world. For life and work to exhibit more fairness, people need to embed fair behavior into everyday choices, routines, and systems.

Driving culture is driving strategy with measurable outcomes but we have diluted the word to mean HR initiatives filled with food and games.

With determination, new goals are set—both personal goals like finally hitting the gym and professional ones like leveling up your business. But by the time February rolls around, many of those ...