Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

In the TikTok, Lainey is doing a comparison between Sam’s Club and Costco. Lainey is on a quest to see which retailer is ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

Are You Properly Managing Your Non-Human Identities? Modern organizations are continually interacting with an ever-growing number of machines, applications, and devices, often through cloud-based ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...