Despite litigation, federal officials are moving to cut off funding for efforts to improve the health of transgender people, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Despite this, a significant portion of media coverage paints a negative picture, often relying on the perspectives of individuals or groups with open hostility toward pregnancy help centers.

During the 988 Lifeline’s first month of operation in July 2022, calls were up 45% over the previous July at the previous hotline, underscoring its necessity and the public’s willingness to ...

UPDATE 2/4/25 12:44 p.m.: The Little Rock Police Department received a call for service at 3500 Baseline Road, in regard to a shooting incident. After arriving to the scene, they found two male ...

San Francisco’s Board of Supervisors voted Tuesday to give newly elected Mayor Daniel Lurie greater powers and flexibility to ...

“Those relationships can be very very valuable when they’re based on respect.” said Hollie Bruce, the CEO of the Women’s Center of East Texas. “Individuals in these relationships actually do care ...